Navegación

Búsqueda

Búsqueda avanzada

Devising an SLA-Aware Methodology to Improve Process Performance

Resumen:

Aiming to be as competitive as possible, organisations are always pursuing to improve their business processes applying corrective actions when needed. However, the actual analysis and decision making for those actions is typically a challenging task relying on extensive human-in-the-loop expertise. Specifically, this improvement process usually involves: (i) to analyse evidences to understand the current behavior; (ii) to decide the actual objectives (usually defined in Service Level Agreements -SLAs- based on intuition) and (iii) to establish the improvement plan. In this ongoing work, we aim to propose a data-driven and intuition-free methodology to define an SLA as a governance element that specifies the service level objectives in an explicit way. Such a methodology considers process performance indicators that are analysed by means of inference, optimization, and simulation techniques. In order to motivate and exemplify our work we address a Healthcare scenario.

Palabras Clave:

Autor(es):

  • Carlos Müller {}
    University of Seville, Universidad de Sevilla, Spain
  • Minsu Cho {}
    Pohang University of Science and Technology, Pohang, Korea.
  • Pablo Fernandez {}
    University of Seville, Universidad de Sevilla, Spain
  • Minseok Song {}
    Pohang University of Science and Technology, Pohang, Kore
  • Manuel Resinas {}
    University of Seville, Universidad de Sevilla, Spain
  • Antonio Ruiz-Cortés {}
    University of Seville, Universidad de Sevilla, Spain

Handle:

11705/JCIS/2017/023

Descargas:

Este artículo tiene una licencia de uso CreativeCommons Reconocimiento (by)

Descarga el artículo haciendo click aquí.