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Governing the service-chain: Challenges ahead

Resumen:

As Information Systems are evolving into an ecosystem of services, organizations face the persistent challenge of IT governance. In such a context, Cloud Computing shift has supported a growing service chain that has transformed the business model from industry. In this position paper we outline the dimensions of this service chain reality and the role of Service Level Agreement as a foundation to support its governance challenges.

 

Palabras Clave:

governance - service-chain - SLA

Autor(es):

Handle:

11705/JCIS/2016/030

Descargas:

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