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El autor Adela del-Río-Ortega ha publicado 8 artículo(s):

1 - Towards Defining Data-Based Thresholds for Process-Related KPIs

The definition of process-related key performance indicators (KPIs) is a key part of performance measurement and one of the most challenging because of the lack of one best way to define businessapplicable KPIs that are both aligned with the strategic goals that the organisation wants to achieve and, at the same time, achievable in its context. It requires the identification of relevant threshold values able to distinguish different levels of process execution quality. However, obtaining these values remains an organization-specific task based on human abilities and no consensual technique exists. To overcome this problem, this paper introduces a methodology for threshold determination that considers not only the expert opinion but also data from real process executions.

Autores: Adela del-Río-Ortega / Félix García / Manuel Resinas / Francisco Ruiz / Antonio Ruiz-Cortés / 
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2 - Reduciendo la complejidad gráfica de indicadores de procesos de negocio usando abstracción

La representación de indicadores de rendimiento sobre los procesos de negocio facilita la comprensión y definición en el cálculo y obtención de datos. Al incluir varios indicadores sobre un proceso puede ser necesario incorporar una gran cantidad de elementos de medición, generando un exceso de información y dificultando el análisis visual de los datos. En este artículo se presenta una ampliación de la notación gráfica Visual PPINOT, que permite modelar gráficamente indicadores de rendimiento sobre los procesos de negocio. A la notación se incorporan elementos de abstracción para facilitar la representación de patrones recurrentes en indicadores y para mejorar la legibilidad del diagrama del proceso. La implementación se valida utilizando el Modelo de Referencia SCOR. Se propone una clasificación de sus métricas y éstas se utilizan como referencia para estudiar las diferencias del modelado con la notación original en comparación con la notación ampliada.

Autores: Bedilia Estrada-Torres / Adela del-Río-Ortega / Manuel Resinas / Antonio Ruiz-Cortés / 
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3 - PPINOT: A Tool for the Definition and Analysis of Process Performance Indicators

key aspect in any process-oriented organisation is the evaluation of process performance for the achievement of its strategic and operational goals. Process Performance Indicators (PPIs) are a key asset to carry out this evaluation, and, therefore, having an appropriate definition of these PPIs is crucial. After a careful review of the literature related and a study of the current picture in different real organisations, we conclude that there not exists any proposal that allows to define PPIs in a way that is unambiguous and highly expressive, understandable by technical and non-technical users and traceable with the business process (BP). Furthermore, it is also increasingly important to provide these PPI definitions with support to automated analysis allowing to extract implicit information from them and their relationships with the BP. In this work we present PPINOT, a tool that allows the graphical definition of PPIs together with their corresponding business processes, and their subsequent automated analysis.

Autores: Adela del-Río-Ortega / Cristina Cabanillas / Manuel Resinas / Antonio Ruiz-Cortés / 
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4 - RAL Solver: a Tool to Facilitate Resource Management in Business Process Models

Business process (BP) modelling notations tend to stray their attention from resource management, unlike other aspects such as control flow or even data flow. On the one hand, the languages they offer to assign resources to BP activities are usually either little expressive, or hard to use for non-technical users. On the other hand, they barely care about the subsequent analysis of resource assignments, which would enable the detection of problems and/or inefficiency in the use of the resources available in a company. We present RAL Solver, a tool that addresses the two aforementioned issues, and thus: (i) allows the specification of assignments of resources to BP activities in a reasonably simple way; and (ii) provides capabilities to automatically analyse resource assignments at design time, which allows extracting information from BP models, and detecting inconsistencies and assignment conflicts.

Autores: Cristina Cabanillas / Adela del-Río-Ortega / Manuel Resinas / Antonio Ruiz-Cortés / 
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5 - Defining PPIs for Process Variants based on Change Patterns

Business Process (BP) families are made up of BP variants that share commonalities but also show differences to accommodate the specific necessities of different application contexts (i.e., country regulations, industrial domain, etc.). Even though there are modelling techniques to represent these families (e.g., C-EPC, Provop), there is no work aimed at the performance measurement of the different BP variants that conform the family. Process Performance Indicators (PPI) are commonly used to study and analyse the performance of business processes. However, the application of such indicators in BP families increases the modelling and management complexity of the whole family. To deal with this complexity, this work introduces a modelling solution for managing PPI variability based on the concepts of change patterns for process families (CP4PF). The proposed solution includes a set of patterns aimed at 1) reducing the number of operations required to specify PPIs and 2) ensuring PPI family correctness.

Autores: Bedilia Estrada-Torres / Victoria Torres / Adela del-Río-Ortega / Manuel Resinas / Vicente Pelechano / Antonio Ruiz-Cortés / 
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7 - On the feasibility of measuring performance using PPINOT in CMMN

Monitoring and measuring the performance of business processes are valuable tasks that facilitate the identification of possible improvement areas within the organisation according to the fulfillment of its strategic and business goals. A large number of techniques and tools have been developed with the aim of measuring process performance, but most of those processes are structured processes, usually defined using BPMN. The object of this paper is to identify and to analyse the feasibility of using an existing mechanism for the definition and modelling of process performance indicators (PPINOT) in a different context to structured BPMN processes; such as Cases, usually modelled using CMMN. This analysis is based on the similarities between CMMN and BPMN, and on characteristics and attributes used by PPINOT to get values from the process.

Autores: Bedilia Estrada-Torres / Adela del-Río-Ortega / Manuel Resinas, / Antonio Ruiz-Cortés / 
Palabras Clave: business processes - CMMN - performance indicators

8 - Narrowing the Business-IT Gap in Process Performance Measurement (Summary)

Process Performance indicators (PPIs) play an important role in monitoring the performance of operational procedures. Both defining and measuring suitable PPIs are key tasks for aligning strategic business objectives with the operational implementation of a process. A major challenge in this regard is that perspectives on the same real-world phenomenon differ among the stakeholders that are involved in these tasks. Since the formulation of PPIs is typically a managerial concern, there is a risk that these do not match with the exact operational and technical characteristics of business processes. To bridge this gap, the concepts described in PPIs must first be linked to their corresponding process elements. Establishing these links is paramount for the monitoring of process performance.
Without them, the values of PPIs cannot be computed automatically. However, the necessary links must currently be established manually. A task which is tedious and error-prone, due to the aforementioned incoherence between the different perspectives. The goal of our work is to overcome the efforts involved in the manual creation of links by automating this step. To achieve this, we developed an approach that automatically aligns textual PPI descriptions to the relevant parts of a process model. The approach takes a textual PPI description and a process model to which the PPI relates as input. Given this input, the approach generates an alignment in three steps. (1) Type classification: We make use of a decision tree classifier to identify the type of a given PPI, which is important because it affects the number and kinds of process model elements that should be aligned to a PPI. (2) PPI parsing: We parse the textual PPI description to extract those phrases that relate to specific parts of a process, making use of natural language processing techniques. (3) Alignment to process model: Finally, given the identified measure type and the extracted phrases, we compute an alignment between the phrases and the process model. A quantitative evaluation with a set of 173 PPIs obtained from industry and reference frameworks, demonstrates that our automated approach produces satisfying results.

Autores: Han van der Aa / Adela del-Río-Ortega / Manuel Resinas / Henrik Leopold / Antonio Ruiz-Cortés / Jan Mendling / Hajo Reijers / 
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