Artículo:
Governing the service-chain: Challenges ahead

Fecha

2016-07-13

Editor

Sistedes

Publicado en

Actas de las XII Jornadas de Ciencia e Ingeniería de Servicios (JCIS 2016)

Licencia Creative Commons

Resumen

As Information Systems are evolving into an ecosystem of services, organizations face the persistent challenge of IT governance. In such a context, Cloud Computing shift has supported a growing service chain that has transformed the business model from industry. In this position paper we outline the dimensions of this service chain reality and the role of Service Level Agreement as a foundation to support its governance challenges.

Descripción

Acerca de Fernández, Pablo

Palabras clave

Governance, Service-chain, SLA
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