Artículo:
On the feasibility of measuring performance using PPINOT in CMMN

Fecha

2017-07-19

Editor

Sistedes

Publicado en

Actas de las XIII Jornadas de Ciencia e Ingeniería de Servicios (JCIS 2017)

Licencia Creative Commons

Resumen

Monitoring and measuring the performance of business processes are valuable tasks that facilitate the identification of possible improvement areas within the organisation according to the fulfillment of its strategic and business goals. A large number of techniques and tools have been developed with the aim of measuring process performance, but most of those processes are structured processes, usually defined using BPMN. The object of this paper is to identify and to analyse the feasibility of using an existing mechanism for the definition and modelling of process performance indicators (PPINOT) in a different context to structured BPMN processes; such as Cases, usually modelled using CMMN. This analysis is based on the similarities between CMMN and BPMN, and on characteristics and attributes used by PPINOT to get values from the process.

Descripción

Acerca de Estrada-Torres, Bedilia

Palabras clave

Business Processes, CMMN, Performance Indicators
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