A Common Reference Model for Cloud Services Customer Agreements





Publicado en

Actas de las XVII Jornadas de Ciencia e Ingeniería de Servicios (JCIS 2022)

Licencia Creative Commons


Services in cloud computing are always used under the legal terms defined in their customer agreements. Providers have to specify their terms considering applicable jurisdictions and regulations, using varying terminologies that make their compliance checking and analysis operations difficult to generalize and automate. In this paper, we present a reference model as a first step towards obtaining a common specification that will facilitate the operationalization of the service terms included in CAs, while enabling the alignment of the different terminologies used by service providers.


Acerca de García, José María

Palabras clave

Automated Analysis, Customer Agreements, Regulatory Compliance, Service Level Agreements
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