Resumen:
Exogenous Shocks and Business Process Management

Fecha

2022-09-05

Editor

Sistedes

Publicado en

Actas de las XVII Jornadas de Ciencia e Ingeniería de Servicios (JCIS 2022)

Licencia Creative Commons

Resumen

Business process management (BPM) drives corporate success through effective and efficient processes. In recent decades, knowledge has been accumulated regarding the identification, discovery, analysis, design, implementation, and monitoring of business processes. This includes methods and tools for tackling various kinds of process change such as continuous process improvement, process reengineering, process innovation, and process drift. However, exogenous shocks, which lead to unintentional and radical process change, have been neglected in BPM research although they severely affect an organization’s context, strategy, and business processes. This research note conceptualizes the interplay of exogenous shocks and BPM in terms of the effects that such shocks can have on organizations’ overall process performance over time. On this foundation, related challenges and opportunities for BPM via several rounds of idea generation and consolidation within a diverse team of BPM scholars are identified. The paper discusses findings in light of extant literature from BPM and related disciplines, as well as present avenues for future (BPM) research to invigorate the academic discourse on the topic.

Descripción

Acerca de Röglinger, Maximilian

Palabras clave

Business Process Management, Challenges, Exogenous Shocks, Opportunities
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